Privacy Policy

Last updated: February 2026

1. Introduction

Cassadel Cassava Starch Company Limited ("Cassadel," "we," "our," or "us") is committed to protecting the privacy and security of the personal information of our website visitors, customers, partners, and stakeholders. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you voluntarily provide it to us:

• Full name and contact details (email address, phone number, mailing address)
• Company or organization name and title
• Information provided through Enquiry or contact forms
• Business correspondence and communication records

2.2 Automatically Collected Information

When you access our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process partnership and business requests
• Improve our website, products, and services
• Send relevant updates about our operations and offerings (with your consent)
• Comply with applicable laws and regulatory requirements
• Protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website and business, bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of Cassadel, our users, or the public

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for data processing
• Object to or restrict certain processing activities
• Request data portability
• Lodge a complaint with a relevant supervisory authority

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Related Policies

For the terms governing your use of our website and services, please see our Terms of Service.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: